Returns & Exchanges
We want you and your plants to be happy, which is why we offer a 30-day guarantee on all greenery. If your plant arrives in poor condition or doesn't meet your expectations, we are committed to making it right through a replacement or refund.
Document the Condition
Take clear photos of your plant and its packaging within 48 hours of delivery to help us assess any shipping stress or damage.
Contact Support
Email our plant care experts at [email protected] with your order number and the photos you captured.
Assessment Period
Our team will review your request within 2-3 business days and provide guidance on plant recovery or approve a replacement.
Resolution Delivery
Once approved, a fresh plant will be shipped to your door at no extra cost, or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing